Frequently Asked Questions

Use the search box to find a question.

Can I sign up with Facebook or Pinterest?


Right now, you cannot sign up with Facebook or Pinterest. However, you can link your Facebook or Pinterest accounts and post/pin items you find on Mom-me-Downs.




How do I create an account?


To create an account, tap Sign Up! and enter the requested information. Users must be at least 13 years or older to create an account on Mom-me-Downs.




How do I link my Facebook or Pinterest account?


You can connect through the Settings screen. In the Home screen, tap settings and link the accounts from there.




How do I mark an item sold?


Tap View/Edit Profile from the Home screen. Tap the trash can icon on the post you would like to mark sold and select ‘Mark as sold’. Next, select the user who bought the item.




How do I archive an item?


Tap View/Edit Profile from the Home screen. Tap the trash can icon on the post you would like to archive and select ‘Archive the item’.




How do I view items I have archived or sold?


To see sold or archived items, tap ‘Archives’ in the Home Screen. Items that have been sold will be marked with a ‘Sold’ Flag.




How do I rate my transaction experience?


In the Home screen, tap on View/Edit Profile. Tap the trash can icon of the item that sold. Choose which user purchased your item then rate.




Once an item has been archived/sold can I re add it to my recent posts?


Items that have been archived or sold cannot be re-added to the feed. A new post would have to be created.




How do I find other active members?


To find other active members, tap the Home icon and select ‘Browse Users’. Enter the member you are searching for.




How do I create a post?


To create a post, tap the camera icon on the main screen. Once there, tap the camera icon to snap a photo. Scale the image to the desired size within the frame and tap choose. Next, tap the plus icon. Posts must have a minimum of three photos.




How do I add photos I have saved on my phone?


First, make sure you’ve given us access to your camera roll. Once the camera is open, tap the photo upload icon at top right corner and select from your saved photos.




Why can't I post car seats, strollers, or cribs manufactured before a certain year?


These items have strict guidelines and government regulations. It is illegal to sell items that are no longer compliant with government regulations or have been recalled. By posting items on the Mom-me-Downs App, you understand and agree to these terms.




How do I offer a different price for an item?


Tap the listing price in the product’s description page. In the next screen, tap the price again, update, and then tap ‘OK’.




Once I update the price, how do I send the request to buy?


Tap the icon ‘Request to Buy’. Once sent, you will see the icon change to ‘Request Sent’.




How do I Swap an item?


If a listing is available for Swap, simply tap the "Swap?" button. In the swap screen, tap the plus sign and select an item from your profile. Once selected, tap Let's Go!




Can I pay another member with my credit or debit card?


Right now, transactions are cash only, but we are working on it!




How do I make a listing Swappable?


When creating your listing, make sure the ‘Swap’ toggle is set to ON (pink). Swap cannot be updated once you post the item.




Can I turn on the Swap feature after I create my post?


Right now, there's no way to turn on the Swap feature after a post has been created. We plan to allow this in the future!




How do I update my profile and wallpaper photos?


In the Home screen, tap ‘View/Edit Profile’. Tap the camera icon and select an image from your camera roll. Once selected, hit save or images will not be updated.




How do I edit my About Me bio?


In the Home screen, tap ‘View/Edit Profile’. Tap the pencil icon next to ‘About Me’ and edit your bio. (Bios must be between 50 and 160 characters.) NOTE: Tap save or changes will not be updated.




I want to send a message to a member, how do I find them?


In the Home screen, tap ‘Browse Users’ and search for the member. Once selected, tap on one of their product listings and then the mail icon.




I found the member I want to message but they have no posts. How do I send them a message?


Unfortunately, members can only be contacted once they have posted a product to sell or swap.




How do I delete old messages?


Tap the Inbox icon from the main screen then tap the message thread you would like to delete. In the top right corner, tap the Trash can icon.




How do I follow/unfollow another member?


When viewing a member’s profile, tap the ‘Follow’ button. The same process to unfollow.




Are members notified when I follow or unfollow them?


Members are not notified when you follow or unfollow them.




How can I see who I follow or who is following me?


In the Home screen, tap ‘Followers’ or ‘Following’ and view a list of those you follow or of those who are following you.




Can I block a member?


Right now, blocking is not allowed but we are working on it. We ask that you report any suspicious or uncomfortable behavior.




How do I make a report?


In the Home screen, tap ‘Report an Incident’ Remember to include as much detail as possible. Include usernames, times, dates, and any other important information. We will do our best to get back to incident reports within 3-5 business days. To report a specific product, tap the three dots at the top left corner and select ‘Report this product’.




How do I view a member’s profile from a listing?


In product description screen, tap the profile icon located at the bottom right corner of the photo box.




How do I update my password?


In the Home screen, tap ‘Settings’. Update your password in the last section and click ‘Let’s Go’.




Where can I find the Privacy Policy and Terms of Use.


Our Priacy Policy and Terms of Use links are found at bottom of the Home screen. You can also, check them before logging into the app or by visiting our website, www.mom-me-downs.com.




What is The Community?


The Community is a separate platform where parents can post local services and activities. For example, if you’re a fitness mom and want to start a Mommy and Me fitness group, you can post it in The Community. Other parents will be able to search and sign up for events. Coming Soon!




Where can I check for product recalls?


In the Home screen, tap ‘Product Safety Information’. There you will find links available to trusted sites that provide recall info.





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